Megan Ball
Library Apprentice (NVQ Customer Service Level 2)
Crosby Library

Megan is completing an apprenticeship to gain further knowledge, receive an outstanding qualification, to meet new people and gain further confidence within and out of her work place.

Her tasks include, setting up the library before opening, clearing away returned items, shelving books in order, taking reserved items to be sent to other libraries, checking in items from other libraries. Serving the general public with problems, giving them advice and guidance, directing them into areas they may need to go. Using the till for collecting customer fines, DVD rentals, new library cards and Peoples Network printing. Signing members of the public up for the library service.

She would hopefully like to see this apprenticeship taking her onto further job roles within the library service or even in different areas of Sefton Council.

We congratulate Megan, for being nominated for a Sefton Council Star Award this year. A sign that in her colleagues view her work over the past year has exceeded the limits of her job role.

Sefton Corporate Learning Centre
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