Meet the Apprentices

Reasons for completing an apprenticeship

The main reason for completing the apprenticeship that I am currently on now is I knew I would ultimately benefit from this in the future. I am currently completing my level 3 social media NVQ and I am now moving on to my Level 4 which is going to be more focused on marketing which will also benefit me a lot more in the future. It is an area I am very interested in and hopefully will lead to a job in the future. 

Overview and Responsibilities

I am based at Magadalen House and work within the very busy Communications Team mostly looking at all elements of the Council’s social media accounts. My day to day responsibilities that I have while completing this apprenticeship is to monitor and make sure that the partner retweets are done first thing in the morning, so we as a Council don’t miss anything at all.

Megan is completing an apprenticeship to gain further knowledge, receive an outstanding qualification, to meet new people and gain further confidence within and out of her work place.

Her tasks include, setting up the library before opening, clearing away returned items, shelving books in order, taking reserved items to be sent to other libraries, checking in items from other libraries. Serving the general public with problems, giving them advice and guidance, directing them into areas they may need to go. Using the till for collecting customer fines, DVD rentals, new library cards and Peoples Network printing. Signing members of the public up for the library service.

She would hopefully like to see this apprenticeship taking her onto further job roles within the library service or even in different areas of Sefton Council.

We congratulate Megan, for being nominated for a Sefton Council Star Award this year. A sign that in her colleagues view her work over the past year has exceeded the limits of her job role.

Liz tried an Apprenticeship because she wanted to gain new skills in a different role.

She worked in the lending library issuing books, serving customers, dealing with queries, children’s sessions, shelving and processing books. Working in Information Services helping with family history enquiries.

Liz is hoping to get a more permanent position within the Library Service or the Council

Harry became an Apprentice not only to earn some money but also to gain a valuable understanding of how a large organisation such as the Council works. He found that by working in such a varied and culturally interesting setting such as the Library he improved his understanding of customer service immensely .

Some of Harry’s jobs included, dealing with new stock, managing distribution of books and other media to each of the libraries across the Council. He was asked to deal with invoices, and to correct any mistakes found on the computer system. He also was placed on the main desk, dealing with customers directly helping them fulfil their needs, and continued this work for customers behind the scenes dealing with all customer stock requests and inter library loan requests.

From this apprenticeship Harry is positive that he will learn lots of skills and that will be useful within future work places and in life in general. Harry says “I will be living a better quality of life and working a superior job because of this apprenticeship and what it has taught me.”

Ben wanted to get the real experience of work and also to get a qualification. He was pleased that the was asked to help out at Library front desk helping people with their questions and queries.

Ben said “I see this apprenticeship providing me with the necessary skills to further my development”