Harry became an Apprentice not only to earn some money but also to gain a valuable understanding of how a large organisation such as the Council works. He found that by working in such a varied and culturally interesting setting such as the Library he improved his understanding of customer service immensely .

Some of Harry’s jobs included, dealing with new stock, managing distribution of books and other media to each of the libraries across the Council. He was asked to deal with invoices, and to correct any mistakes found on the computer system. He also was placed on the main desk, dealing with customers directly helping them fulfil their needs, and continued this work for customers behind the scenes dealing with all customer stock requests and inter library loan requests.

From this apprenticeship Harry is positive that he will learn lots of skills and that will be useful within future work places and in life in general. Harry says “I will be living a better quality of life and working a superior job because of this apprenticeship and what it has taught me.”